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Cancellation And Refund Policy

› Cancellation, if any, should be done at least 1 Day in advance, 2 days in advance for a large / special order cake. Some amount may be deducted for preparation already done.

› Orders already in process of making, en-route or delivered cannot be cancelled or rescheduled.

› Any refund if initiated by Dial A Cake in respect of cancellation of order by the customer, will only be processed in the form of Gift Voucher/ DAC Wallet. These voucher will only be valid for 6 months from the date of issue. Voucher can only be used once, no refund will be made once the voucher is expired.

› If Dial A Cake cancel all or part of your order, Dial A Cake will issue a refund to your credit/debit card or bank account in the amount charged for the cancelled portion (only when your card is charged).

› All refunds will be made within 24 working hours after satisfactory verification and evaluation.

› Any other cancellation and refund will be entirely at Dial A Cake`s Discretion.